What do I do with a Faulty Item?

If you have a product that has developed a fault, it will need to be returned to us so that we can sort it under warranty for you.

Here is the procedure for returning a faulty item:
1.    Please send an email to [email protected] advising of your order number and attach any images of the faulty item. 
2.    We will email you back and let you know how to get the parcel back to us
3.    Return the parcel as instructed via email, once our team have been in touch with you
4.    We will let you know as soon as the item arrives back with us and keep you up to date on the progress of the return


FIRST 30 DAYS
If an item becomes faulty within the first 30 days of receiving an order, you are entitled to a refund, replacement or store credit.

AFTER 30 DAYS
If an item becomes faulty after 30 days of receiving an order, you are entitled to a repair, replacement or store credit but not a refund.  In some cases, the manufacturer may determine that a faulty item should be repaired rather than replaced. In these circumstances, a replacement item or store credit cannot be provided, as we will follow the manufacturer's decision.

 
IMPORTANT
Please note that in all warranty claims/faults with items, Scottsdale Golf must be informed.
We will not compensate customers for organising repairs of faulty items or purchasing replacements without being told of this in advance.
If you have an issue with anything you have purchased from Scottsdale Golf, we will remedy that for you.