My order has been shipped but has not arrived?
Please keep an eye on the tracking details provided in the shipping confirmation.
Should your order not arrive promptly, please let us know.
We only have a limited time to process claims for lost or missing parcels so therefore request that problems are reported to us within 7 days of the order shipment date.
Delivery
- What are your delivery charges?
- How does UK Next Day Delivery work?
- Can I pick my 1 hour delivery window with DPD?
- Can I choose a safe place or drop off point with DPD or Royal Mail?
- How does the DPD Pin Code service work?
- Who do you use for delivering orders?
- How long will my order take for delivery?
- When will I receive my tracking number?
- What's the status of my order? When will it arrive?
- My order has been shipped but has not arrived?
- My order is late. What can I do?
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